FAQ
Nostroma Business Model
Q: Does Nostroma take a percentage of my sales?
A: No. Nostroma does not take a percentage of your sales. Nostroma charges US$1 per store per day, and that's it. There are no other charges
Q: Does Nostroma charge for storage space, download traffic, visitor traffic, and other such resource use?
A: No. Nostroma charges a fixed amount of US$1 per store per day, and that's it. However, there are resource limits, and Nostroma reserves the right to remove customers from its platform if they start using Nostroma resources in an exploititateive or pathological manner.
Nostroma Prices
Q: Do your prices include sales tax?
A: In most countries, the price includes sales tax. However, a few countries (such as the USA) are special cases, where tax is added on.
Q: Do you offer discounts for students?
A: No, at this time. Sorry.
Q: Do you offer volume discounts?
A: No. Not at this time.
Nostroma Billing
Q: Is this a subscription?
A: No. Currently, you pay for store days in advance. Maybe, one day, we will implement a subscription feature so that you can be automatically charged monthly if you wish, but not today.
Q: What happens if my Nostroma Store Days Credit hits zero?
A: If you run out of credits, all your stores stop working, but they will not be deleted. Your stores will be preserved for 365 days. After that, Nostroma reserves the right to delete them (but probably won't delete them). To activate your stores again, purchase some Store Days Credit.
Merchant Of Record
Q: When I make a sale, does Nostroma act as a Merchant Of Record?
A: No. Nostroma does not act as the Merchant Of Record when you make a sale. If you want that service, you should create a FastSpring account and switch your store from PayPal checkout to FastSpring checkout.
Q: When I make a sale, does Nostroma take care of sales tax and other such fees?
A: No. Nostroma never acts as a Mechant Of Record. You have two choices. You can either choose the PayPal payment method for your store, and deal with the sales tax issue yourself, or you can create a FastSpring account and choose the FastSpring payment method for your store and have it all taken care of by FastSpring.
Q: Should I use PayPal or FastSpring?
A: PayPal is easy to setup and allows you to receive money from customers all over the world. It's a great way to get started. However, selling software to customers in many different countries means that dealing with all the different currencies and sales taxes becomes overwhelming. FastSpring solves this problem by acting as a "merchant of record" which means that if you sell your digital product through them, they do currency and tax calculations and pay all the taxes worldwide. It makes things much simpler. However, it is far more complicated and time consuming to set up. So in answer to the question, get started with PayPal, and, if you find that you are getting a significant volume of sales, switch to FastSpring.
Domain Names
Q: Where will my store be on the internet?
A: Your store will be at a subdomain of your choice within the nostroma.com domain. For example, if you are Bloggo Toys, you might choose to create a store at bloggotoys.nostroma.com. Once you have chosen a subdomain ("store identifier"), your store can be created instantly.
Q: Can I have my store at my own domain name such as bloggotoys.com?
A: At this time, Nostroma only supports stores as subdomains of nostroma.com. However, customer domains is perhaps the highest priority in the list of future Nostroma features!
Q: When you provide customer domains, will you register a domain for me?
A: No. Nostroma has made a business decision not to become a domain name registry. However, once we have implemented customer domains, if you want one, you can register a domain name at a domain registry and point the DNS at Nostroma and we will server your store at your domain name.
Your Customers
Q: Are sales anonymous like some distributors? Can I find out who my customers are?
A: Nostroma does not attempt to hide your customers from you! In fact, it's the exact opposite! Every piece of information about your customers is stored and made available to you through your Nostroma Store Admin Control Panel.
Q: When my customers make a purchase, will they get an email receipt?
A: Yes. Nostroma will send an email receipt.
Q: Can I email my Nostroma Store customers?
A: Nostroma will certainly provide a list of email addresses of your customers, but we are still in the process of determining how emailing all store customers will work in relation to spam regulations and such.
Nostroma Limits
Q: How many different products can I have in each store?
A: You can have up to 10000 different products in each store. If you want more products, please contact us.
Q: What is the maximum size of a digital product file?
A: Each digital product file can be up to 10GB. If you want a higher file size limit, please contact us.
Q: What is the maximum total storage space of all my digital product files?
A: You can store up to 100GB of digital products in each store. If you want more more storage in a store, please contact us.
Leaving Nostroma
Q: What happens if I move my store to a competing platform?
A: You are always welcome to move your store to a competing platform. If you do, there will be a grace period of 365 days during which your store will not be deleted and a notice will be placed on your store's home page directing your customers to your new store.
Location
Q: Where is Nostroma located?
A: Nostroma is located in Adelaide, Australia.
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