Strata Support
Personal Strata Support
You can always get personal support by going to the support page and creating a Support Conversation. This is usually much better for support questions than sending a contact email or filling out the contact form. When you get a reply by email, please click on the link to reply to keep the conversation in the web. Sometimes you might get a reply within a minute or two. At other times, it might take a couple of days. It just depends on timezones and founder overload.: -)
But First...
But before starting a support conversation, please run your eye down the following list of common support questions/problems and see if your problem is one of them. If it is, you'll have an instant solution to your problem! This list covers about 90% of all support questions asked, so it's really worth your having a quick look here.
Account Problems
Q: I filled in the registration form, but have not received an email confirmation email.
Technical Uncertainties
Q: I'm uncertain because I'm unsure whether Strata will actually work in my DAW.
Checkout Problems
Q: FastSpring is consistently rejecting my payment! I've tried to pay several times!
Q: I'm on the FastSpring payment page, but cannot see where I can enter my voucher code.
Q: How Can I Upgrade From Strata Prime To Strata Standard?
Licence Installation Problems
Q: I can't find a demo licence in my licence list.
Strata Vision Problems
Q: I can't drag the Strata Vision window edge to resize the window.
Q: I'm changing my track, but I'm seeing no difference in the track's spectrum in Strata Vision.
Q: I've added Strata Track to a track in my DAW, but the track is not appearing in Strata Vision.
Q: In Strata Vision, on the licence page, Strata Vision rejects my email/username and password.
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